Payments/Cancellations

Gift Certificate Policy

Pet Policy

COVID-19 Policy

Deposits and Confirmations

A deposit is required to confirm your reservation/registration.  Deposit amounts vary by program, as follows:

• For Private Group and Individual Retreats, a deposit equaling 30% of the original quoted cost (see “Quotes” below) is required.
• For Guild-facilitated programs, workshops, and retreats, the required deposit amount is listed during registration.

Deposits should be received by the Guild within seven (7) business days of: program registration (for Guild-led programs and Guild-facilitated retreats); receipt of reservation confirmation email (for Private Individual Retreats); acceptance of rental agreement (for Private Group Retreats).  If your deposit isn’t received within the timeframe specified above, your registration/reservation may be canceled.   The refundability of deposits is outlined under Cancellations and Refunds, below.

Group Retreat Quotes and Invoices

Upon receipt of a retreat inquiry, the Guild will construct a quote that reflects the anticipated services and goods at the rates expected at the time of retreat.  This quote will be written in partnership with the retreat inquirer/group leader.  This quote (and all supplementary policies, terms, and conditions) must be accepted by the group leader before the reservation is confirmed. Rates listed on the quote will be honored for the dates, items, and quantities specified on the quote, regardless of any increases to the Guild’s standard rates.  If items are added after the quote is accepted, the final guest statement will reflect those added items at the most current Guild rate.

Please note that the quote may not represent the final cost.  Effective 6/1/24, changes (submitted in writing to the Guild) to participant numbers and/or services will be reflected in the final invoice as follows:

• If you notify the Guild 15+ calendar days before the start date of your group retreat, those changes will be reflected in your final invoice – your final invoiced amount may thus be higher or lower than originally quoted.
• 14 days before a group retreat’s arrival, the group’s most current invoice becomes their minimum invoice. This minimum invoice will be the minimum amount due regardless of changes received within 14 days of arrival. Services added after this point will be incorporated into the invoice up until the group’s departure.

Payment of Balance

Your statement balance must be paid in full using the following timeline:

• For Private Group and Individual Retreats, the balance must be paid no later than 14 days before arrival.
• For Guild-facilitated programs, workshops, and retreats, the balance must be paid no later than the day of arrival.

Failure to pay in full by the aforementioned deadline may result in the cancellation of your registration/reservation.  Any resulting cancellation represents cancellation by the renter/retreatant/student, and any deposit paid will not be refunded (see the Cancellation and Refunds section below for deposit refundability). Alternative payment plans are negotiable and require prior approval from the Guild’s Executive Director(s).

Costs incurred after the aforementioned payment deadlines are generally due immediately, though no later than a group or individual’s departure from campus. Alternative payment require prior approval from the Guild’s Executive Director(s).

Cancellations and Refunds

Notification of cancellation must be received in writing.  All refund requests (regardless of the reason(s) given for cancellation) are subject to the following terms:

• If you notify the Guild 31+ calendar days before the start date of your program/retreat, the total amount paid for that program/retreat is refundable*.  During this time period, your deposit is considered refundable.
• If you notify the Guild within 30 calendar days of the program’s/retreat’s start date, the total amount paid minus the deposit is refundable*.  During this time period, your deposit is considered nonrefundable.**
• If the Guild cancels the program/retreat at any time and for any reason, the total amount paid for the program/retreat is refundable.

Upon cancellation, refunds (if available) will be issued within seven (7) business days using the payment method used by the registrant during the registration process (ie. a credit card refund will be issued if a credit card was used for the original payment). Any refundable portions originally paid using a Grünewald Guild Gift Certificate will be restored to the Gift Certificate.

*Refund Exclusion: The Guild may purchase perishable items or goods/items/services that would otherwise not have been purchased by the Guild (including, but not limited to: perishable groceries, specialty art supplies, additional cleaning services) in order to meet a Group Retreat’s needs/objective.  If these items/services are purchased before notification of cancellation, the Guild is entitled to reimbursement for these items/services and the cost will be deducted from any refund.  Upon request, a list of these items (with cost) will be given to the group leader/primary contact.  If canceled within 30 days of the program/retreat start date, the nonrefundable deposit will count towards any necessary reimbursement.

** For the purposes of refunds for Private and Group Retreats, a nonrefundable deposit equals 30% of the total invoice on the date it becomes nonrefundable or 30% of the invoice total upon date of cancellation – whichever is higher.